Refund and Returns Policy

Return Policy

• We offer a 7-day return policy from the date of delivery.
• To initiate a return, please email us at Info@cerse.com.

Exchange Policy

• Exchanges are allowed within the same price range.
• To begin the exchange process, please email us at Info@cerse.com.

Defective or Incorrect Items

• If you receive a defective or incorrect product, please contact us within 3 days of delivery.
• An unboxing video is mandatory to process any damage or defect claims.
• Replacements will be arranged within 7–10 business days.

Refund Policy

• Refunds are only applicable for orders that were not delivered or for approved returns.
• Refunds will be processed 7–10 business days after we receive the returned product.
• A 2% deduction will apply as restocking fees.

Cancellation Policy

• You must raise a cancellation request within 3 hours of placing the order.
• No cancellation is allowed once the product has been shipped.
• If the order has already been shipped, you may refuse delivery at the doorstep.

Replacement Policy

• Complaints must be raised within 3 days of delivery with an unboxing video.
• Replacements will be processed only after a quality check by Crese’s experts.

Ineligible for Replacement

• Customized or discounted products
• Items damaged due to improper handling or installation

Eligible for Replacement If:

• The item was defective
• The item was damaged in transit
• Products were missing from the package
• The wrong item was received

Note: The item must be unused, in its original packaging, and include all accessories.

Additional Information

• If your order is marked as delivered but you haven’t received it, you must raise a complaint within 24 hours.
• For OTP-verified deliveries or cases of incorrect shipping details provided, Crese will not be held responsible.
• Do not accept any parcel if the outer packaging appears torn or damaged.
• Customers must provide clear images or videos for damaged or defective items before any replacement can be processed.
• All communication should be directed to: Info@cerse.com